In-Person Consultation

Cancellation Policy

These Terms and Conditions govern the online booking service for bespoke jewellery consultations and repair services provided by Vera McCullough Jewellery. By booking an appointment through our website, you agree to the following terms and conditions. A non-refundable £25 deposit must be paid prior to the appointment, during the booking process, to secure your consultation. This deposit will be deducted from the total price of the piece or service if order is placed. To book a consultation, please select your desired service, choose an available time slot, and provide the required details. Once your booking is submitted and the deposit payment has been accepted, you will receive an email confirmation. If you need to reschedule your appointment, please contact us at least 24 hours before your scheduled time. Rescheduling is subject to availability. Cancellations must be made 24 hours in advance; otherwise, the deposit will be forfeited. Refunds are not provided for cancellations made less than 24 hours before the scheduled appointment. We understand that delays happen. However, if you arrive more than 15 minutes late, we may need to shorten your consultation or reschedule to ensure that all clients receive the full attention they deserve. If you fail to attend your appointment without prior notice, your deposit will be forfeited. Please ensure that all information provided during the booking process is accurate. If you are booking a redesign consultation, we ask that you bring any relevant materials or pieces you wish to incorporate. All services are subject to availability. We reserve the right to modify or reschedule appointments as necessary. You will be notified promptly if any changes are required. While we strive to provide excellent service, we cannot guarantee specific outcomes from consultations or repairs. Our liability is limited to the amount paid for the service. Your personal information is collected solely for the purpose of booking and providing services. We do not share your information with third parties and take all reasonable measures to protect your data. For any questions or concerns regarding your booking, please contact us at veramccullough@gmail.com or 07796 262736. By booking a consultation or service through our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.